Dear users of Chengdu Ruice Electric Co., Ltd., we make the following service commitments to you:
一. Product Quality Commitment:
1. We guarantee that the products we provide are high-quality products that meet the technical conditions and will not cause harm to people and the environment!
2. We guarantee that the products provided are brand new qualified products. Unconditional return is guaranteed for products that do not meet the requirements.
3. We guarantee that the products we provide have undergone strict factory inspections, and can be inspected and identified by relevant state agencies according to customer requirements.
4. We provide free upgrades to the software of the supplied products.
二. Training and technical service commitments:
For customers who purchase our products, our company promises to provide customers with product training and technical services. After the customer puts forward a clear training requirement, our company will carefully prepare and arrange according to the customer's request, and train the customer within the time and place designated by the customer. At the same time, we are obliged to carry out the necessary technical skills for the technical personnel on the demand side. Training.
三. Equipment quality and after-sales commitment:
1. We promise to provide products of up-to-date power industry standards and qualified quality in strict accordance with the requirements of the contract.
2. We promise to strictly inspect and control the incoming quality of raw materials, original components and accessories.
3. We promise to ensure that the equipment provided is complete in processing technology, complete testing methods, and products will never leave the factory with defects.
4. We promise that if missing parts are found during the unpacking process and parts are lost due to other reasons, we are responsible for filling the missing parts as soon as possible for free.
5. Our promised response time: We have a 24-hour service hotline to answer your feedback questions. After receiving the quality problem information reported by you, we will reply immediately or arrive at the scene to solve the problem within 24 hours, so that users can Dissatisfied, the service does not stop.
6. Each set of equipment is equipped with two sets of accessories, including related wires, pliers and other related equipment.
7. Our promised after-sales service: since the day of purchase, if there is any quality problem during normal use, we will implement a one-year warranty and lifetime maintenance. Under the condition that the user abides by the transportation, storage and use rules stipulated in the purchased equipment instruction manual, and the equipment is used for no more than one year from the date of leaving the factory, if the equipment and accessories are damaged by humans, we shall be responsible for free maintenance or replace. During the quality guarantee period, we will provide free technical services to deal with problems that occur during the operation of the equipment. Within one year after the quality guarantee period, we will still provide technical services free of charge, and provide spare parts or labor services at cost.
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